Many problems caused by insufficient staff have been plaguing some small hotel operators, and with the development of automation, these problems will be solved.
Source: Maidian Network Compilation: Ella
Compared with the operation of international hotel chains or large single hotels, the operation of small hotels is a severe test. Because small hotels are in operation, they must use limited manpower to implement some of the services and functions necessary as a hotel. The most common problems are mistakes, repeated bookings, and untimely services.
In order to achieve the goal of providing high-quality customer service and maximizing revenue, small hotels must streamline the daily business of the hotel. How to streamline? The answer is automation!
Automation, the biggest feature is flexibility, automation can save costs, save time and improve efficiency.
Hotel reservations: Automated bookings, reducing overbooking
Small hotels usually manage OTA online reservations or orders from other sources through direct booking or designated personnel, and need to be manually updated. Bookings for small hotels are usually booked directly by the store, or designated specialists are responsible for managing orders from OTA or other channels, all of which require manual updates. Manual operations are prone to errors. Automated technology updates orders from various sources in real time and sends booking confirmation emails to customers to automate bookings, saving time and reducing overbooking.
Room Service: Real-time update and tracking to improve room service quality
If there is no automated hotel, the room that the guest checked in may not be cleaned due to the lack of timely communication between the front desk and the guest room. In fact, due to the lack of automation, the problem of poor communication between the front desk and the guest room department exists in many hotels, and the various problems caused by it are also endless.
In hotels without automation, there are often problems caused by poor communication between the front desk and the guest room. For example, due to untimely communication, the guest is still not cleaned after check-in.
But if the hotel's room department uses an automated system, the task assignments for the rooms can be tracked in real time. The front desk can easily assign room cleaning staff to understand the progress of their work and to keep abreast of the room.
Automation technology can also be applied to mobile devices, making it easier and faster to update information. Automation applied to room service can reduce errors, improve efficiency, enhance the customer experience, and do more with less.
Automated POS equipment: Optimize the ordering process and accurately record data
Imagine that in a hotel restaurant without automated equipment, after the customer orders, the waiter needs to send the order to the kitchen, and then go to the front desk to register the order, thus ensuring that the guest settles the meal before leaving the store. This is not only time-consuming and laborious, but also possible to have errors and omissions. If the application is automated, all the problems can be solved.
Automated POS equipment helps companies effectively record transaction data. Accurate recording of data such as orders can reduce errors and save manpower. Through the automated system, the front desk can update the guest's food and beverage order with one click, and the order will be automatically sent to the kitchen's KOT (kitchen order) system.
Recording and reporting tools
Reporting is an essential part of any business and does not allow for any errors. Recording and reporting tools help companies analyze and monitor performance, helping hoteliers track revenue, finances, and key conclusions by horizontally comparing individual reports.
Nowadays, the hotel industry is constantly transforming into automation services. For small hotels, if you can't keep up with the trend and make full use of the convenience brought by automation to solve the shortage of manpower, then it will be eliminated by the times.
